Terms and Conditions
HAPPY HOME™ Program
Individual Participation Program
I. ELIGIBILITY. If you are receiving relocation benefits from an employer sponsored relocation where some or all of your associated relocation expense is being covered by your employer, you may not be eligible for the some or all of the Happy Home program (the “Program”). If you are not sure whether you qualify for the Happy Home Program, please contact RDI by email at happyhome@relodirect.com before submitting your registration to the Program.
II. PROGRAM REGISTRATION. By submitting your registration to the Program, you are agreeing (a) that you qualify for the Program, (b) that you have read, understand, agree to, and will abide by the following terms and conditions (“Terms”) and (c) that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, and are fully able and competent to enter into, and comply with, the Terms. Please read these Terms carefully and address any questions you may have to RDI by email at happyhome@relodirect.com prior to submitting your registration to the Program. Upon submission of your registration, RDI will assign you to your own Happy Home move coordinator, who will assist you with any additional questions about the Program you may have.
III. PURPOSE OF THE PROGRAM: RELO Direct®, Inc. (“RDI”) is a South Carolina Corporation, privy to an extensive network of third-party relocation service providers, including real estate professionals (“Providers”). RDI wishes to make certain referrals, discounts, and related services (together, the “Services”) available to certain eligible individuals through the Program. Not all Services may be available to you.
IV. DISCLOSURES: BY PROVIDING YOU WITH THE PROGRAM AND RELATED SERVICES, RDI MAY BENEFIT BY RECEIVING MARKETING FEES, REVENUE SHARES, AND IMPROVED BUSINESS RELATIONSHIPS WITH PROVIDERS. RDI IS A WHOLLY-OWNED SUBSIDIARY OF RELIANCE RELOCATION SERVICES, INC., D/B/A LEADING REAL ESTATE COMPANIES OF THE WORLD (“RRSI”), A MEMBERSHIP-BASED NETWORK OF TOP INDEPENDENT REAL ESTATE BROKERAGES AROUND THE WORLD. BY VIRTUE OF YOUR PARTICIPATION IN THE PROGRAM, RRSI MAY RECEIVE REFERRAL FEES FROM BROKERAGES.
V. EXPRESS CONSENT TO BE CONTACTED. By submitting your registration to the Program, you understand and agree that RDI may provide your contact information to its Providers in furtherance of the Program and related Services. By providing your home address, email address, telephone number(s), or other contact information, you are expressly consenting to receive such communications at such address or number, including without limitation prerecorded or voice message calls, text messages, and/or calls made by an automatic telephone dialing system from us, our Providers, and our and our Providers’ affiliates and agents, even if such number is registered with any state or federal Do Not Call list. This express consent applies to each address or telephone number that you provide to us or our Providers now or in the future, and permits such communication regardless of their purpose. If you knowingly provide false information, including any name, telephone number or other contact information that is not yours (whether it's someone else's or just made up), or if you fail to keep the information pertaining to the Program current and correct, you agree to fully indemnify and be liable to RDI, its Providers, or other party who relies on that false or incorrect information for any claims (including claims under the federal Telephone Protection Act or its state law equivalents), losses, liabilities, damages (direct, punitive, consequential or other), fines, penalties, and costs and expenses (including reasonable attorneys' fees) incurred by the affected parties in connection with the false or incorrect information.
VI. RDI RESPONSIBILITIES. By virtue of your participation in the Program, RDI will provide you with:
A. The Services, including information regarding, and introductions to, Providers, including real estate professionals. ANY OFFER TO MAKE INTRODUCTIONS TO REAL ESTATE PROFESSIONALS (AGENT OR BROKER) IS NOT APPLICABLE OR AVAILABLE TO INDIVIDUALS CURRENTLY WORKING WITH A REAL ESTATE PROFESSIONAL, unless previously introduced by RDI. If you have a current working relationship or agreement with a real estate professional, referrals to other real estate professionals are not available to you, and it is your responsibility to decline any invitation to work with another real estate professional.
B. Where and when legally available, and dependent upon the individually-negotiated terms of any transaction, you may be eligible to receive certain rebates and pass-through discounts on the Services. These rebates and pass-through discounts are VOID WHERE PROHIBITED. YOU ACKNOWLEDGE THAT REBATES ARE NOT AVAILABLE IN ALL CIRCUMSTANCES, AND ARE PROHIBITED IN CERTAIN GEOGRAPHIC REGIONS THAT MAY PRECLUDE YOU FROM RECEIVING THEM. AS APPLICABLE, YOU ACKNOWLEDGE AND AGREE THAT YOU MAY NOT BE ELIGIBLE FOR OFFERED REBATES AND PASS-THROUGH DISCOUNTS.
VII. DISCLAIMERS & LIMITATIONS OF LIABILITY.
A. THE SERVICES ARE PROVIDED BY THIRD PARTY COMPANIES THAT ARE NOT OWNED BY, OR UNDER THE CORPORATE CONTROL OF, RDI OR YOUR EMPLOYER. In order to engage with certain of the Services, you may be asked to sign separate agreements with Providers. You understand and agree that such agreements are exclusively between you and such Provider, that neither RDI nor your employer are parties thereto, and that neither RDI nor your employer will provide you with any recourse of any kind whatsoever regarding such agreements.
B. RDI reserves the right to modify, restrict access to, or discontinue the Program (or any portion thereof) temporarily or permanently, with or without notice to you. Unless explicitly stated otherwise, any new features that augment or enhance the current Services are subject to these Terms. Discontinuance, modification of, or restriction of your access to the Program will not affect, invalidate, or otherwise change the terms or validity of any agreement you enter into with any Provider.
C. The Services are provided on an "as is" basis without warranties of any kind, either express or implied. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, RDI DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE PROGRAM, INCLUDING WITHOUT LIMITATION WITH RESPECT TO THE REFERRAL OF PROVIDERS AND OTHER THIRD PARTY COMPANIES TO YOU, AND ALL OTHER OBLIGATIONS UNDERTAKEN HEREUNDER, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF YOU HAVE BEEN INFORMED OF SUCH PURPOSE), OR WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. FURTHER, RDI DOES NOT MAKE ANY WARRANTY THAT THE QUALITY OF THE SERVICES OBTAINED BY YOU AFTER A REFERRAL WILL MEET YOUR EXPECTATIONS.
D. You agree that you bear all risk and, in consideration of YOUR PARTICIPATION IN the Program, you hereby release (1) RDI and its affiliates, directors, employees, AND shareholders, and (2) Your employer and its affiliates, directors, employees, and shareholders, from all claims, demands, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, now and in the future, arising out of or in any way connected with your participation in the Program. WITHOUT LIMITING THE FOREGOING, RDI WILL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE, ANTICIPATED PROFITS, OR LOST BUSINESS. IN NO EVENT SHALL RDI’S TOTAL LIABILITY UNDER THIS AGREEMENT, ON ALL CLAIMS OF ANY KIND, WHETHER BASED ON CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, FOR ALL LOSSES OR DAMAGES ARISING OUT OF, CONNECTED WITH OR RESULTING FROM THIS AGREEMENT, OR FROM THE SERVICES, EXCEED THE TOTAL SUM OF $1,000.
VIII. TAXES AND EXPENSES. RDI is not providing you with tax or financial advice. If you have any questions about if and how your receipt of any rebate or other financial benefit provided to you under the Program will be taxed, you should seek tax advice from a capable professional. You will be responsible for all taxes applicable to your receipt of the Services, including in connection with your receipt of any rebate or other financial benefit pursuant hereto. In addition, RDI will not be responsible for any expenses you incur in the course of participation in the Program.
IX. GENERAL TERMS
A. Governing Law. All disputes concerning, relating to, or arising from the Terms, Program, or Services will be governed by and construed in accordance with the laws of the State of Delaware without regard to any applicable conflicts of laws, except to the extent that certain matters may be governed by federal law by reason of preemption. All disputes concerning, relating to, or arising from the terms above or the Services will be adjudicated in a court of law situated in Cook County, Illinois, without regard to its conflict of law provisions.
B. Assignment. The Terms, and any rights and licenses granted hereunder, may be transferred or assigned by you only with RDI’s prior written consent, but may be assigned by RDI without restriction and without notice to you.
C. Entire Agreement and Severability. These Terms constitute the entire agreement between you and RDI concerning the Program and Services, and supersede all prior or contemporaneous communications of any kind between you and RDI with respect to the Program and Services. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, void, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, and the remainder of these Terms shall remain in full force and effect.
D. Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and RDI’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
E. Third Party Beneficiaries. Other than the indemnification rights set forth in Section VII(C) above, nothing in the Terms creates any right of action on the part of any third party.
F. Contact Us. If you have questions about these Terms, please contact us by email at happyhome@relodirect.com.
